Customer Success Executive - Belgian Market

Job description

Who is looking for you
We, the Customer Success team, are the first point of contact at Fixico. A question about the Fixico product? Help needed with making the right decision? The Fixico Customer Success team is there to help both customer and partner! Our team has one task: making sure every customer receives excellent service. Our service is not limited by targets, we do everything to put a smile on our customers’ face. This contact is done through many different communication channels e.g.; phone, e-mail, Facebook or chat. You will work closely with our new Head of Customer Success. 


Why do you want to meet us (on purpose or by accident)
In this role, you will have the opportunity to be part of a unique team that takes care of the Dutch, Belgian and German market. As a Belgium Customer Success Executive you will contact the Fixico partners and customers for the purpose of building a relationship with them and making them successful in using the Fixico platform. To do this you will contact the customer when they, for example, did not upload the correct damage report, or help them get another quote by contacting repair shops. You will act as an advisor and a service provider by being operational and sales-responsive.

Meaning;

  • Handle incoming mail, phone calls and chats
  • Take care of the customer review process
  • Put bids through to customers
  • Check all incoming orders
  • Improve product content and supply with information of incoming quotes
  • Identify problems early and look for appropriate solutions

Requirements

Your strength consists of

  • Driving to create a great customer journey
  • Able to recognize & report on business opportunities that come up during daily tasks
  • You are native Flemish or French, and have excellent communication skills both written & oral English, French and/or Flemish.
  • Administratively strong
  • Being commercially driven
  • Being open-minded, curious and collaborative

If you're comfortable working with colleagues from all over the world that are flexible, laugh together and work really hard to create a world leading brand, then send us your LinkedIn profile and hopefully we will bump into each other very soon

What’s in it for you

  • The rare opportunity to build a world leading brand
  • Unlimited vacation policy
  • An open, transparent working environment
  • A young, talented and extremely driven team
  • Plenty of responsibility and opportunity to grow
  • A great lunch prepared for you everyday to activate your creativity
  • Friday drinks on our huge balcony
  • A roller coaster experience you never forget
  • An inspiring office view overlooking the Rijksmuseum in the heart of Amsterdam