Account Operations Manager Benelux

About us

We are Fixico, a fast-growing car damage repair marketplace, backed by world-class Silicon Valley-based investors, and scaling up rapidly throughout Europe. Trusted by fleet owners, leasing, rental, and insurance companies. Fixico has managed hundreds of thousands of repairs for companies ranging from the world's biggest brands to local players.

The role 

As an Account Operations Manager, you will play a pivotal role in ensuring the success of our customers by bridging Fixico’s commercial and operational teams. You will collaborate with key stakeholders across Operations, Network, Product, and Commercial to align expectations, set clear goals, and drive operational excellence.

From onboarding to performance optimization, you will be responsible for ensuring a seamless experience for our customers, helping them maximize the value of Fixico’s platform. This is a hands-on role that requires a mix of strategic thinking, problem-solving, and execution to deliver outstanding customer experiences.

Your Responsibilities include

• Own the full customer lifecycle – act as the primary point of contact for customers, ensuring clear alignment on objectives, deliverables, and timelines.

• Drive customer adoption – educate customers on Fixico’s Dashboard, helping them unlock its full potential to optimize their repair management and reduce costs.

• Lead onboarding and activation – oversee the seamless activation for customers, leading process design planning and deployment of customer dashboards, collaborating with the Product and Operations teams to ensure optimal setup and configuration.

• Monitor and optimize performance – track key customer KPIs, provide proactive support, and intervene when necessary to ensure targets are met.

• Facilitate cross-team collaboration – align internal stakeholders through regular check-ins, progress updates, and post-launch improvements.

• Problem-solve and innovate – collaborate with the Product team to address customer feedback and requests, ensuring continuous improvement.

• Manage customer inquiries and issue resolution – support customers in troubleshooting operational challenges, ensuring a high-quality customer experience.

• You are fluent in Dutch and English, and proficiency in French is a plus.

Experience

• Proven experience in customer success, operational management, or account management within a B2B SaaS or tech-enabled service environment.

• Strong understanding of process workflows, dashboard tools, and KPI tracking to drive operational success.

• Familiarity with managing customer inquiries, quality issues, and service operations.

Competencies

• Strategic thinking – ability to define workflows, implement scalable processes, and drive long-term success.

• Operational excellence – strong organizational skills to manage multiple tasks, stakeholders, and deadlines efficiently.

• Problem-solving – proactive in identifying challenges and developing effective solutions.

• Customer-first mindset – focused on delivering an exceptional customer experience.

• Communication skills – clear, concise, and persuasive in presenting, negotiating, and collaborating with stakeholders at all levels.

What is in it for you?

• The rare opportunity to be in the first row in building a world-leading platform in the automotive world

• The opportunity to join a scale-up at an exciting time of rapid growth and contribute to its expansion across Europe

• As members of The Collection, you will also be able to use different meeting rooms throughout Amsterdam, and a fully equipped gym within our office building

• The possibility to lease a bike through Fixico

• Defined contribution pension with employer contribution and voluntary extra savings

• An open, flexible work environment in the heart of Amsterdam, overlooking the Rijksmuseum

• A young, talented and extremely driven team, where you will work with all departments

• Plenty of responsibilities and opportunities to grow

• Daily freshly prepared lunch and plenty of snacks

• Fun team events throughout the year, from outdoor summer activities to festive Christmas dinners

• A toast on our huge balcony during our Friday drinks!